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Northern Operational Co-ordinator

£35,000 – £40,000 per annum

(Primarily supporting the Hubs across Hawick, Lancaster, Scarborough and Redcar)

What is our approach?

FirstLight Trust was set up in 2012, to support veterans from the armed forces and emergency services; we break down barriers and work within their communities to ensure veterans and their families get the support they need.

Our aim is to grow a network of café hubs, with facilities for support, counselling, activities, and workshops, which act as contact points and resource centres. We currently have café hubs in Hawick, Scarborough, Gosport, Lancaster, Hereford, and an active outreach programme in Redcar.

At FirstLight Trust we place an individual’s needs at the heart of all we do (needs not neediness); we identify the appropriate support, source it, and help put it in place; we are most definitely NOT a signposting agency!

The support is as varied as the individuals who access the charity. We work with statutory services and the third sector, but if what is required is not in place, we will fund identified need such as psychological interventions. Whilst lockdown has restricted what we previously offered through our café hubs we have continued to support veterans through support and our activities programme, and it has made us refocus and develop what we can offer.

About the role and the type of person we are looking for

We are first and foremost a charity that works with people – all that we do is centred and based around that fact.” – Dorinda Wolfe Murray, CEO

Due to growth within the Charity, we are looking to recruit an Operational Co-ordinator for the North to be based from one of our Northern Hubs. Reporting to the CEO with a mixture of home working and frequent travel to our Hubs across the north.

You will have responsibility for the day-to-day leadership and management of our northern Hubs, providing leadership to Hub Coordinators, Support Coordinators, Activities Coordinators, and their teams. You will be able to work autonomously, managing your own workload in a structured and organised manner, whilst delivering solutions and meeting deadlines.

You will be the type of person who is people focused, ensures attention to detail and who is also credible and respected by all those you work with. The role will be responsible for leading and engaging the teams within the Hubs to perform and to ensure our Hubs are a safe space for veterans to come into, whilst also generating a sustainable income to support the work we do.

You will be the link between our teams who work in the coffee shop we operate within our Hubs and the teams who provide activities and support to veterans and their families. A constant central point to ensure consistency of purpose and approach and support to our teams when they need it. You will be an excellent communicator and not be afraid to have honest conversations where needed and challenge the status quo where appropriate.

Our offer responds to the needs of veterans and their families, and this can vary not only from Hub to Hub but can also be dependent upon what challenges may be being faced. You will therefore have a background of working within a customer focused environment, have a common-sense approach to providing solutions and have the ability and experience to adapt to a constantly changing operational environment, balanced against driving income, standards, and outcomes.

You will work collaboratively and have the support of other colleagues who oversee and strengthen the robustness of our support, activities and people processes nationally. Working with them and internal and external stakeholders you will contribute to the development of systems and processes that provides quality information to monitor delivery of aims and objectives and standards and enable future service development. It is therefore expected that you will have solid written and verbal communication skills; an ability to communicate and influence and build partnership relationships effectively.

Finally, it goes without saying you will have personality, common sense, a good sense of humour and the ability to make things happen; an individual who empathises and can have fun, balanced against being mindful of boundaries.

What does working for FirstLight Trust feel like?

We want to shape a great place to work whilst making a difference. We are a family where people work together; there are no secrets or hierarchy, everyone’s role is to support each other. This does not mean we don’t have boundaries in place; we do, but we value trust and respect ahead of command and control. All our people are trusted with the freedom to show their integrity and initiative to ensure the people they support are supported in the correct way that enables them to lead an independent purposeful life.

What can we offer?

  • A great place to work alongside a dedicated team
  • A real opportunity to influence decisions and be part of developing and shaping a much-needed service
  • Appreciation and recognition
  • Flexibility, trust and support when needed
  • Additional holiday including a day off on your birthday

If you are interested, please submit your CV alongside a covering letter to explaining why you feel you are the person for the role. If you would like an informal discussion about the role, please contact Louise Hanks on 07808 294782.

Closing date for applications: 13thSeptember 2021